Return And Refund


1. This Return And Refund Policy Shall Only Be Applicable For CONSTANT Online Store Only.

2. Return/exchange Of Products Or Refund Can Be Arranged Under The Following Reasons :
      a. If The Products Delivered Is In Damaged Or Defective Condition; Or
      b. If The Products Is Expired; Or
      c. If The Products Delivered Is Different From The Order. All The Alleged Defective Products Shall Be Returned In Its Original Condition, Quantity And Packaging As It First Delivered To The Customer Together With Proof Of Purchase.

3. Should There Be Any Defect In The Products Delivered And The Customer Wishes To Return The Defective Products And Request For Refund, Kindly Notify CONSTANT By Telephone: +603-61408638 Or Email ( info@constant.com.my ) To Lodge Complain About The Defective Products Upon 3 Days Of Receiving The Defective Products.

4. Products Bought During Promotional Events (Including But Not Limited To Anniversary, Half-Price Carnival, Christmas, Deepavali And Other Festive Season Sales), Are Not Eligible For Return And/or Exchange.

5. Constant Shall Reserve Their Right To Reclaim And/or Repossess The Products From The Customer, In The Event If The Products Is Delivered By Mistake To The Customer.

6. Whereas The Products Which Was Ordered And Invoiced Is Not Included In The Delivery, Customer Shall Either Request For Refund Of The Value That Product, Or Request Constant To Replace The Products Ordered.

7. If A Customer Is Charged More Than The Value Of A Products As Displayed On The CONSTANT’s Site When The Customer Make Its Order, The Customer Shall Notify CONSTANT Within Reasonable Time And After Investigation, CONSTANT Shall Refund The Customer The Difference.

8. All Refunds Will Made Via The Same Mode Of Payment Within One (1) Month And Shall Subject To The Respective Bank Refund Policy.

9. The Customer Is Required To Send Back The Defective Products To CONSTANT At The Following Address :-
Mediconstant Pharmacy Sdn Bhd ( 476405-V )
No 80&81, Blok 1, Jalan Teknologi 3/9,
Bestari D’Kota, Kota Damansara 47810,
Petaling Jaya, Selangor